COMPLAINT NOT ATTENDED TO

<p>I had a cheque account with Standard Bank and unfortunately I became unemployed in March this year and I couldnt meet my debit orders. Yes I was aware that my account is overdrawn and I tried to deposit something but it didnt cover the arrears. I got a job in May and I went to Standard Bank Melville because I wanted to activate my account again and my salary to be deposited into the account so I needed the letter confirming my banking details but I was told that they cannot give me the letter as my account is overdrawn. I explained to the consultant what happened and that I want to cover the arrears and that can be done only if my salary goes into that account he told me he cannot assist me. I had to go and open another account at Capitec. I never received any call, mail nor message from Standard Bank regarding my cheque account. Last month I received an email from MBD Attorneys stating that I have a standard bank loan and I am owing R 2 430.00. I phoned them to find out and they told me that its about my cheque account. I asked them how come their client never contacted me regarding this and they referred me to Standard Bank. On the 20th of October I sent an email to Standard Bank regarding this matter and Lerato Ntshekisang responded asking me for my ID number and I responded. I got a response saying by the 26th of October I will get a response regarding my complaint and the ref number given was ********** to date I havent received anything from Standard Bank and MBD is harassing me for payment. on the 4th of November I sent an email to follow up and also advised that MBD is harassing me for payment and I never received any response from them. I made a call today and was on the line for long and they advised that they will call me back in 15 minutes time till now no communication from Standard Bank. I find this very frustrating let alone inconveniencing. I believe before any account gets handed over the client should be contacted instead of just handing it over and make me pay double what i originally owed. Please assist.</p>