COMPLAINT - LERATO RANTHAKO AND ASSISTANCE WITH ACCOUNTS

I work for Denel Dynamics and asked for help until end of April when my pension funds will be paid into my bank account. I did not receive money for the last 10 months. I said in my letter I will bring my home loan, credit card and revolving credit plan up to date when I get my pension funds. Melandrie Diedericks from Standard Bank Lifestyle helped me we phone Lerato Ranthako to ask for assistance and to send her my exit letter. Melandrie said to her that the client is infront of me you can speak to her and put the phone on speaker, I spoke to Lerato who was adamant she want to know how much is my pension fund and if I am going to payoff my home loan. I said to her again I will pay all the amounts that is over and she said my home loan amount is R700k and the outstanding is R726k. I said to her I will pay the amount that is over on my home loan, credit card and revolving credit plan. She insist again she want to know what is my pension funds. Lerato is a disgrace for Standard bank she is rude and arrogant. she even scream on Melandrie on the phone. Standard Bank is not her property she needs to assist the client in this difficult times. I need an investigation on this person. and still need help with my accounts until end of April when my pension funds will be available.