Complaint ignored

After a nightmare of an experience with the vehicle and asset finance department, I lodged a complaint with the CRC. My complaint was multidimensional and the CRC was obviously incapable of addressing it. I was ignored even after sending multiple follow-up mails. I eventually had to file an application with the Ombudsman for Banking Services. And two months since my complaint was initially lodged with the CRC, was my complaint addressed to my satisfaction. The CRC was in no way helpful to me in addressing my complaint and it had to be resolved by the OBS.<br> <br> The CRC intentionally ignored me, and I can only make assumptions to the reasons why. <br> <br> How can Standard Bank expect to retain clients when this is the kind of client care we receive, and ironically enough, from the complaints resolution centre? I sincerely hope that I was unlucky and that this is not the way in which the CRC handles all their complaints. I am tired of insincere apologies from SB when more often than not they don't even know what they need to apologise for because they only care about closing complaints and not about addressing or resolving them and ensuring that the client is satisfied.