SM
Sthembiso M

1 reviews | Active since Nov 2020

26 Nov 2020, 21:12

Complaint

Standard Bank is no longer the same it probably went down with the lockdown. Some employees might might be woeking remotely. I called Standard Bank three times and all three (3) attempts my issue was not resolved. That proves that it is a tendency a bad and horrible one for that matter. I was transferred to ***** department and my calls were deliberately ignored and dropped on my eye. How rude and disregarding. I have been with Standard Bank for more than 20 years never have I felt soo humiliated. I don't care about your professionals why can't I be just heard and assisted. My account might be compromised and it doesn't seem that standard bank is moving forward it actually moving backward.

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Replies (1)
Standard Bank
Standard Bank's reply27 Nov 2020, 04:29
Official
Hello Sthembiso 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards
 Complaint Resolution Centre
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