Complaint

I was financed by standard bank for a car then I was involved in a car accident and the insurance I was using settled the car hence the car was write-off. Now I'm struggling to get paid up letter. I went to Standard bank branch for 4 months now but still no resolution. Every time I go to the bank they make a call and I will stay on that customer call for hour, then they will say they are going to call me or email me. It's been 4 months now and at traffic department the debit for the car is growing because I didn't submit the paid up letter. Standard bank is giving me hard hurt time and I don't have such amount to pay traffic department. My name is Thobeka Nokuthula Ngcobo and my ID is ***. My contact number is ***. Please help me hellopeter this is to much, 4 months but no answer 😢