PM
Pinky M
1 reviews | Active since Dec 2023
03 Jul 2024, 10:23
Complaint
Pathetic service from Junior to Senior staff. I find it so strange that we just woke up and our money is gone from the Bank and there is no communication sent to clients for an update. It just business as usual!!!!!
In may I had same incidents where I had 3 *****ulent transactions and I was told that it was my faulty. When I escalated the matter I was told not to share the outcome and threatened to pay back the money with interest and charges. Yet it happened again yesterday when I was issued a new card Mid June which I don't use online purchase. How am I supposed to live while waiting for 4 days? I am convinced that we are ****med by the Bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
03 Jul 2024, 10:25Dear Pinky,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 10:25
Official
Dear Pinky,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
PM
Pinky M's updateReviewer Update
11 Jul 2024, 13:24Good day
I am still waiting for my refund . Two consultant called me on the 3/07/24 and promised that I will get a reference number and feedback after 7 days. I been monitoring my account and those outstanding authorisation transaction were authorized on Monday 8/07/24 and still no refund on my account.
I was promised that I will get a new card last week and just now I received another call to make arrangements for a new card. I don't know what am I going to do with a new card while I have insufficient funds.
I am still waiting for my refund . Two consultant called me on the 3/07/24 and promised that I will get a reference number and feedback after 7 days. I been monitoring my account and those outstanding authorisation transaction were authorized on Monday 8/07/24 and still no refund on my account.
I was promised that I will get a new card last week and just now I received another call to make arrangements for a new card. I don't know what am I going to do with a new card while I have insufficient funds.
PM
Pinky M's update11 Jul 2024, 13:24
Reviewer Update
Good day
I am still waiting for my refund . Two consultant called me on the 3/07/24 and promised that I will get a reference number and feedback after 7 days. I been monitoring my account and those outstanding authorisation transaction were authorized on Monday 8/07/24 and still no refund on my account.
I was promised that I will get a new card last week and just now I received another call to make arrangements for a new card. I don't know what am I going to do with a new card while I have insufficient funds.
I am still waiting for my refund . Two consultant called me on the 3/07/24 and promised that I will get a reference number and feedback after 7 days. I been monitoring my account and those outstanding authorisation transaction were authorized on Monday 8/07/24 and still no refund on my account.
I was promised that I will get a new card last week and just now I received another call to make arrangements for a new card. I don't know what am I going to do with a new card while I have insufficient funds.
PM
Pinky M's updateReviewer Update
15 Jul 2024, 13:12Good day
I am still waiting for the feedback, should I note received my refund by end of today I will have no choice but to escalate to OMBUSMAN.
I spoke to Sydney who at 12:45 who decided to drop the call when he realized that there is no investigation on this case . I did try call centre which I was on hold for 30 minutes with no luck
Regards
Pinky
I am still waiting for the feedback, should I note received my refund by end of today I will have no choice but to escalate to OMBUSMAN.
I spoke to Sydney who at 12:45 who decided to drop the call when he realized that there is no investigation on this case . I did try call centre which I was on hold for 30 minutes with no luck
Regards
Pinky
PM
Pinky M's update15 Jul 2024, 13:12
Reviewer Update
Good day
I am still waiting for the feedback, should I note received my refund by end of today I will have no choice but to escalate to OMBUSMAN.
I spoke to Sydney who at 12:45 who decided to drop the call when he realized that there is no investigation on this case . I did try call centre which I was on hold for 30 minutes with no luck
Regards
Pinky
I am still waiting for the feedback, should I note received my refund by end of today I will have no choice but to escalate to OMBUSMAN.
I spoke to Sydney who at 12:45 who decided to drop the call when he realized that there is no investigation on this case . I did try call centre which I was on hold for 30 minutes with no luck
Regards
Pinky
Standard Bank's replyOfficial
15 Jul 2024, 14:29Good day Pinky
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2024, 14:29
Official
Good day Pinky
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***