COMPLAINT

The customer service I have received from one of your employees is **********, I had sent through a request to restructure my car payments as I had been retrenched, I contacted Standard Bank as early as February. I was then contacted by Winny Twala to send through documents required to continue with the process, I did so (This being the second time I was requested to send through the same documents). I then received an sms from standard bank indicating that the matter was resolved. However this was not the case because at the end of March, the arrangement I had made was not implemented as my debit order came off with the full amount. I recently contacted Winny again to enquire about the status of my request, she then indicated that I did not send through the documents she asked for, I then told her that I did, and sent her the initial email I had sent when she requested the documents. It is now end of April and this matter is still not resolved. I again asked for feedback, which she then just ignored. I called the customer centre today (24th April 2020), to see if I could get a response, the gentleman was able to check on the system and indicated that Winny still has my status as “documents outstanding”.I am not in the position to make full payments for my vehicle and Standard Banks poor customer service is going to leave me in a worse of financial position then I should be. I have even sent a compalint to the banks complaint email, but ofcourse there has been no response.

Please resolve this matter as soon as possible, this is really unnecessary and distressing.