complaint

i am so ****ed off, they offered me the prestige account, i agreed on it now it's the second month without receiving the card im paying for something that im not in use of,1st of all the card was not even order i had to call and enquire after 2 weeks after i opened the account and they informed me that the card was not placed,,i called several times trying to order the card and that was complicated and stressful. i placed an order for a new card,,,yesteday my banker informed me that the card is at the gateway branch from the 28th and i never received any message or email. today i went to the branch in Gateway and the lady by Khayiso could not assist me claiming that i have no message. the only thing she managed to to is give gime the number to cancel..I'm so ****ed off..i need to cancel this nonsense.