Complaint

Made a loan application online via the standard bank app on 2nd November and qualified. I forwarded the documents as requested by the automated email from Standard bank. After days of no feedback I contacted the call centre who informed me that additional documents were required bearing in mind I had to make contact as nobody from the bank made an effort to give me the necessary feedback. Again days later no feedback and again i had to make contact only to be told that the application has expired and i needed to reply. Indeed I reapp**** on the App once again on 24 November, forwarded all the documents again including the additional documents as requested previously and again no reply. I sent them an email today 30 November and still no response. This is pathetic service. Why should i as the client be following up, this is not customer service, or should I rather go to another institution. I have been patient for long enough. Im left hanging and deserve better service as I consider myself a loyal client of Standard Bank.