Complaint

I'm writing this with great disappointment. On the 21st of April I went to the Mams Mall Branch to put a notice on my 7days Access Save Account and have the funds transfered into my MyMo Account. On the 28th of April I received a notification notifying me that the funds were withdrawn from my Access Save Account but transfered into an account that is not mine and I don't recognize. I called on the customer service on the 30 of April to find out if they could assist me telephonically but unfortunately they couldn't, so they advised me to go to the branch but on the 1st they won't be operating because it was a holiday.

As I write this letter it is the 2nd of May and I am from my nearest branch only to find that they won't be operating, due to technical errors. I then called the customer services again trying to report the matter again with inconvenience that I experienced of going to the branch and still not be assisted. I am frustrated and in need of the money but I guess because the Mams Mall branch is in the township I won't be assisted any time soon