Complaint - Client not treated fairly

Good Morning,

This morning I spent close to an hour trying to make a settlement arrangement for my Standard Bank Credit Card.

Standard Bank Card Legal directed me to their external debt collection company MBD.

i requested for a settlement amount and then requested for a settlement request letter. The agent could not understand what i was requesting as he thought i was asking for a Paid Up letter. There is a huge difference between the two.

I requested to speak to a Supervisor. The supervisor understood my request clearly and informed me that i can only receive a letter 7 days before the actual settlement? I requested if i can settle in October as i will be receiving a bonus in October and i want to do the right thing and settle my debt. I have worked in debt collection environment for 10 years. I fully understand the rights and requests and that creditors will be happy if clients call in to settle.

How does dropping the phone on a client solve the problem???

Can someone please assist me in this - I want to settle the FULL balance on my credit account on the 25th October via a debit order deduction.

My credit card account number is ' ********** ********** 98 (Miss SSS Scott)

Kind Regards Sadia Scott