Complaint: Case Number ***5

1st and foremost am a deaf person. 15-20yrs ago I was banking with Std Bank while working for Experian. It happened one day that they showed me an A4 pintout of an ID of a certain person with the same ID number as mine. I panicked and asked for the paper so I can report that to the police. The clerk said it is dangerous and I shld leave it to them to report and fix. As a young deaf person I trusted them and left. Subsequently I lost my job and forgot about all this story. Then yrs later I got employed and my current employee asked me to use FNB, I obliged. Well as I just wanted to open each SA banks an account I came across Std Bank and wow they told me I cannot open an account with them cos of the story I mentioned above. To my amazement I fought for this and was sent to police, SAFPS and even Std Bank and was sent from pillar to post until I decided to lodge a complaint with Std Banks Complaints and Resolutions and they responded but the case still has not finalised. I kept on asking and they dont respond and I dont know where I stand in this troubling story because as a client all I want is to open an account with Std Bank but am forbidden. Up to now no response been received. I even dont know what was done with my Std Bank account. I assume Std Bank doesnt want me to bank with them, singling me out of billions of SA citizens, for what reasons really. I wasted my fuel going here n there to have this case solved but resulted fruitless...AM SO FRUSTRATED n I NEED ANSWERS.