COMPLAINT-CARD PAYMENT MADE AND FUNDS HANGING SOMEWHERE

Hi there Kindly assist with the matter, my partner made a payment to try and settle his credit card, when he was making a payment he used his FNB app and selected Standard Bank Debtors Finance, instead of Card Divion, payment of R45000 was made on the 19th of October (Proof of Payments is available upon request), so on the 22nd of October he then went again to the Branch to find out if they had recieved funds, and he was told the funds were not reflecting, Today on the 25th he went again to the branch at Lephalale and was assisted by one of your Consultant, who put him through the relevant department and also he asked if she can write an email to the Department as this is a huge amount of money and cc him to the email, the lady refused and said they not allowed, now he walked out of the branch withouth any proof that the query will be resolved and when and also was not given a reference number, having to spend an hour in the Branch with still no resolution..

Can someone please attend to this matter. Contact is :*** Email:***