COMPLAINT

My husband called Standard Bank this morning at 10.45 this morning *** , because of the waiting time an option was given for a call back which he selected , the call was returned at about 10.55 , my husband was querying why he couldn’t do a particular transaction on the Std bk app- the consultant was incredibly rude and eventually put the phone down , my husband then waited and rated the call as extremely poor - it is now 16.11 and no one has phoned him back from Std bk . I come from a call centre background and know such ratings are immediately flagged listened to , customer contacted and consultant reprimanded, it doesn’t seem to be the case with Std bk and I am now starting to realise why I number of people I know have closed their STD bk accounts , moving to other banks .