Complaint Bad service

Good day all

I am highly disgusted in the service received from Standard Bank , I have recently been a victim of ***** on my account and yes the matter has been attended to but the service was absolutely terrible, No one called with status updates (Not even to advise a refund will be done) no message nothing , i had to call in daily for updates on the query and to get it resolved.

I recently also app**** for a re advance on my Bond and it was approved, my monthly debit was increased and i was advised what it would be telephonically and i was happy with it .The amount even updated on the mobile app and i have screen grabs to prove it, I called in last week to confirmed that everything is in order only to learn the amount i will be paying was not the amount agreed upon.

if the correct information was given in the 1st place then i would not have agreed with the re advance. The call centers is of no help with complains and advised it is what it is . Im not a happy client with the debit amount as this was not agreed upon , check recordings if u like

Id No : ***

I look forward to your call to discus the way forward.

Thanks

Ivor Michaels