Complaint: ATM Incident at N1 City Branch

Complaint: ATMDear Standard Bank,

I am writing to raise a serious concern regarding an incident that occurred while I was depositing money at the N1 City branch. I attempted to deposit R30,000, which was urgently needed to pay my bond today.

During the deposit process, workers began servicing the ATMs without placing any notice indicating that the machines were out of service. As a result, my card was swallowed, and while the money was deposited, it has not reflected in my account.

This has caused significant inconvenience, as I now face the risk of incurring interest charges for late payment on my bond.

I kindly request urgent assistance to resolve this matter. Please ensure that my funds are credited to my account immediately to prevent further financial implications.

I trust that this will be treated as a priority, and I look forward to your swift resolution of this issue.

Atm number 5559

Kind regards, Relton Booysen ***