SL
Setshego L
1 reviews | Active since Oct 2015
02 Apr 2024, 10:11
Complaint against Standard Bank Student Loan Department
I’ve logged a request and complaint against Standard Bank student loan department for not sharing monthly statements. They’ve been debiting my account for over 50 months and not updating me on how much is outstanding or whether the account is paid up. HelloPeter, can you please assist me in getting this bank to address this issue as I need to have a better view of my financial obligations. Currently it looks like their student loan department is nonexistent as I’ve reached out to two different branches in an attempt to get a resolution on the matter.
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Replies (3)
Standard Bank's replyOfficial
02 Apr 2024, 10:24Hi Setshego
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Apr 2024, 10:24
Official
Hi Setshego
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
SL
Setshego L's updateReviewer Update
02 Apr 2024, 16:23Hi Standard Bank Team,
I truly hope I’ll get a call or email with a statement as promised, because previous requests lodged with two of your branches didn’t yield any results.
I truly hope I’ll get a call or email with a statement as promised, because previous requests lodged with two of your branches didn’t yield any results.
SL
Setshego L's update02 Apr 2024, 16:23
Reviewer Update
Hi Standard Bank Team,
I truly hope I’ll get a call or email with a statement as promised, because previous requests lodged with two of your branches didn’t yield any results.
I truly hope I’ll get a call or email with a statement as promised, because previous requests lodged with two of your branches didn’t yield any results.
Standard Bank's replyOfficial
05 Apr 2024, 10:30Hi Setshego
Thank you for taking our call. Please note that the 6 months student loan statement has been sent to you via email. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Please note that the 6 months student loan statement has been sent to you via email. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Apr 2024, 10:30
Official
Hi Setshego
Thank you for taking our call. Please note that the 6 months student loan statement has been sent to you via email. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Please note that the 6 months student loan statement has been sent to you via email. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team