Complaint against Standard Bank Complain ***

Since I've opened a Prestige account with Standard Bank on 21/12/2018, I come to learn that Standard Bank has been making inquiries on my credit report or looking into my credit report with out my Consent. As I've never given any Consent/authorization for them to do so.

I've learnt from Transunion that when creditors inquire on a persons credit report, this impacts a persons credit score negatively as the score decreases. As according to Transunion, it seems like a person is desperate and looking for credit.

The thing is I am trying to recover from a really bad credit history and Standard Bank is is not making this easy for me. I've since laid a complaint with Standard Bank Complain ***, this being in November 2019. On 05/12/2019 I've received a email from Levi Van Den Berg (from Standard Bank Complaints Resolution Centre) asking to explain my compliant, which I did. I've since sent 2 emails to Levi Van Den Berg requesting feedback to no avail.

For the amount I am paying per month for this Prestige Account, I have to say this is just bad service received from Standard Bank. Just horrible.