COMPLAINT AGAINST LERATO

<p>I have given them the opportunity to deal with this matter before i came to hello peter </p> <p>I went into a standard bank branch over a month ago to close my cheque account and i was told that i needed to go into the branch at which i had opened my account after a long time i finally managed to go into the branch and sat in the dreadful lines , i was told that i had a settlement amount which i had paid i had made sure that the account was in good standing order before closing the account . I left the branch with the knowledge that it has been closed because that's what i was told by the Consultant Named Lerato .she then called me the Monday after to tell me that there was some issues and that the account had not been closed she asked for my permission to transfer an amount and close the account i granted her permission it was transferred and i never heard from her again , This morning she calls me telling me the account had still not been closed due a technical error on IT's side and that there was a settlement amount of R61.12 that needed to be paid i told her that i would not pay that amount because its not my fault that there have been charges that have been occurred ,the account was delinked from my cards and Internet Banking so i have not been using it therefore i will not pay it , She said she would speak to her manager and get back to me ,Next thing i received a MyUpdate sms that she has transferred the money anyway without my permission ,I want an explanation and the funds reversed and that account closed today.</p>