Complaint about Standard bank

I had a very bad experiance at standard bank in Prominade Michellsplain. I went there this morning to deposit money for Traffic department in Mosselbay. The ATMs couldn't help because they could not take the reference that is given. They could not assist me on the inside as well. I have never ever returned from the bank without banking, it was so frustrating returning home with the money that is suppose to be banked, I felt that the stuff did not put much effort in trying to resolve issue especially because I had account number info.