Complaint About Poor Customer Service

Good day,

I would like to lodge a complaint regarding the poor service I experienced when contacting your call centre. The gentleman who first answered my call asked me to hold and said he would return shortly. I waited for almost 15 minutes, but no one responded. I called again, and the next person did the same thing.

This experience has left me feeling very disappointed. If your staff do not wish to assist, they should be honest instead of keeping customers waiting. Due to this repeated poor service, I am seriously considering cancelling all my policies and moving to a provider that offers better customer support.