Complaint about Complaint Centre & Branch

What a terrible experience from a new customer. First I open some accounts and they are not able to link the accounts last week. Then I go back yesterday and all but one account is not linked. I am told to check later. Today I check and the accounts are still not linked to my profile. Then I phone the complains department to make a complaint. OMW how disappointing!!!. Kani assisted me. First she tells me that you can't link an investment account, then I tell her it can't be because they already linked two. Then she tells me she would phone back in 30 minutes. She does not phone back. Then I phone the complaints department and Kabelo assists me. I wanted to speak to a supervisor or manager, but there is no one available. Really. is this how you treat your customers and a new customer. Come on it' not so hard. I did not want magic, just to link an account on my internet banking profile. This is standard stuff!!!!Complaint reference number: ***.