complaint

I am having an extremely horrible experience with Oreeditse Mokoena of Standard Bank apparently she is a business banker allocated to me however I am getting zero assistance from him/her.

I have requested a simple statement from my trust account, it has been two weeks now and I have not received it.

I urgently need the statement for audit purposes and the due date is end of this month.

I went to the branch in Lenasia where she is based, two weeks ago, however she was not present and I was told had to book an appointment with her which I did, to date no appointment has been scheduled.

I would not recommend anyone in their sober senses to open a business account nor a trust account with Standard Bank, if useless was the appropriate word I would use it but it is catastrophic to deal with a nonchalant bank like standard bank.

I experience the same problem last year and I ended up submitting my audits late and I was fined and I foresee the same problem again this years.