LK
Lindi K

1 reviews | Active since Apr 2018

15 Mar 2023, 10:45

Complaint

Went to the Standard Bank, Southdale branch on Monday 6th March . Poor customer service. Was there from 12 left as the branch closes at 4. Waited in line without being attended to until i had to complain about them selecting customers, terrible service from a consultant by the name of Lebo, the lady is very rude, treat customers like dirt, undermine customers. She gives a bad impression about the branch. Very disappointed, worse it wasn't that busy, Was only attended after making a noise. Till today I'm still waiting for them to come back to me about their finding as they promised 😡😡

0
Replies (2)
Standard Bank
Standard Bank's reply15 Mar 2023, 10:55
Official
Dear Lindi Khumalo

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply15 Mar 2023, 11:50
Official
Good day Lindi

We made attempts to reach you on your mobile and sadly could not get hold of you. May you kindly advise when we can contact you back, in order for the team to escalate the matter. 

We eagerly await your response.

Kind regards, Standard Bank Hello Peter Team ***