JS
Jolene S
1 reviews | Active since Nov 2013
25 May 2022, 11:46
Complaint
I have my bond account with Standard Bank since 20013, I bought a new home last year and to date have not received any bond statement. When I call and provide all my correct nformation i get blocked for 24 hours. Something that is urgently required now must wait because of incompetence from this bank that cannot even provide me with a statement.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 May 2022, 15:37Hello Jolene
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will escalate this matter accordingly and we will be in touch.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will escalate this matter accordingly and we will be in touch.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply26 May 2022, 15:37
Official
Hello Jolene
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will escalate this matter accordingly and we will be in touch.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We will escalate this matter accordingly and we will be in touch.
Kind Regards
Standard Bank Help Centre
***
JS
Jolene S's updateReviewer Update
30 May 2022, 16:11Hi Standard Bank Help Centre, I received an email and responded with all requested information on the 26th May. To date I have received absolutely no feedback. I cannot believe that I have to go through such lengths just to get a bond statement that I have never ever received since purchasing my home in November 2021.
JS
Jolene S's update30 May 2022, 16:11
Reviewer Update
Hi Standard Bank Help Centre, I received an email and responded with all requested information on the 26th May. To date I have received absolutely no feedback. I cannot believe that I have to go through such lengths just to get a bond statement that I have never ever received since purchasing my home in November 2021.
Standard Bank's replyOfficial
31 May 2022, 16:48Hello Jolene
This is not the level of service we strive for.
We have responded to you via email, please review and respond accordingly.
Our humble apologies for the inconvenience caused.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We have responded to you via email, please review and respond accordingly.
Our humble apologies for the inconvenience caused.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply31 May 2022, 16:48
Official
Hello Jolene
This is not the level of service we strive for.
We have responded to you via email, please review and respond accordingly.
Our humble apologies for the inconvenience caused.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We have responded to you via email, please review and respond accordingly.
Our humble apologies for the inconvenience caused.
Kind Regards
Standard Bank Help Centre
***