Complaint

I filed for a debt review last year and in June i was called and told that standard bank has removed my vehicle finance away from my debt review. I was adviced to call std and arrange for payment. I called number of times and this are the events;

June: called standard bank and was told that my account has been handed over to LGV attorney and i must contact them to arrange payment. I called and arrangement was made for the 25th to pay the earreas amount plus instalment. 25th of June came and no debit order went through, called LGV the following Monday and asked why debit order ddnt go through as agreed there was no clear answer, so i had to make a deposit from my bank to standard bank. I was told here that i need to settle the erreas before i can make payment arrangement with standard bank consultant.

July; After i settled my account month end of June i called standard bank to make a payment arrangement to change the debit order date from the 16th to the 25th of every month and this was my reference number: ***. On the 6th of july i received a msg saying my query is now open and on the 9th of July i received another msg saying query has been resolved.

On the 16th of July the debit order went though and on the 19th i received a call from standard bank saying my account is in arreas and will now have to pay the charges. I told the lady that i had asked my datr to be changed and gave her the referrence number. She opened it and saw that it was not changed and there was no reason why it was not changed. I was adviced to call again after i have settled my account and make another arrangement.

Aug: after paying that amount with the charges i called again and was told that the referrence shows that my request was declined but there was no clear reason why it was declined, that consultant her name was Mandisa looked at the report and saw that the matter was handed over to someone else to investigate, she contacted that person and that person acknowledged that they are aware of the matter nd he will look at it just now, she told me she will send me an email once all is received. She then gave me a new referrence number ***.

On the 12th of i called standard bank again to find out the status of my request because i never received feedback, nd i was told that the system still shows that my debit order date is the 16th it still isnt changed, and she said she escalated the matter. I then asked the lady Thobile so what will happen on the 16th if the debit order goes through will i have to pay again charges for something that i have asked for 2 months to be changed? My logic here fails me and i wish someone could help me and finalise this because its very straining and stressful.

I need the car and standard bank is trying by all means to make sure that am on arreas so they can take it. Please someone who knows how to deal with this help me.