Complaint

<p>I closed my Standard Bank account on 30 June 2017. This morning on 3 July 2017 I received an sms that a benefiary has been added. Following that sms, I received another that my EAP limit has been increased to R148,000. I tried calling the customer contact centre (***) repeatedly immediately after receiving the sms and during the day but there has not been a consultant available, even after waiting more than 8 minutes on the line each time. It seems like the best decision I could have made was actually closing my bank account with Standard Bank since it's not possible to report possible *****.</p>