Complaint

<p>I am soo dissapointed in the levels of service I experienced with standard bank. I purchased goods from a butchery store using my cheque account and the transaction showed rejected however the money went off my account. ..I didn't get my goods. ..what's irritating is I called standard bank asking for assistance and the lady told me she will send me a dispute form. Later she says no she will put me through to another department that will assist me. The other lady from the department tells me that the merchant is the one that needs to process my reversal which is not the case. ..I call standard bank again to tell them the information and only now they send me a dispute form to fill in...They tell me that this will be resolved in 21 business days whereas I need the money urgently as this has now gone on for a week...I am very upset </p>