Complaint

<p>To Whom it concern:</p> <p>My name is Marius Aucamp ID ********** 011080 and I have a Bluebean credit card.</p> <p>I want to lodge today the 7 September 2016 a complaint with the complaints department of</p> <p>Standard Bank South Africa against Standard bank Bluebean card.</p> <p> </p> <p>I have a Bluebean credit card and on 18 August 2016 at 18:59 I received a call from Paul Loots</p> <p>at your call centre who informed me that my Bluebean credit card is over limit and wanted to know</p> <p>when am I going to pay the amount that is over limit. I asked him how is it possible that the account can</p> <p>go over limit if there is a permanent limit of R 4 800 on the card. I then spoke to a Samie Lubisi who could also not answer my question of who can the card go over limit.</p> <p>I have spoken to several people at your complaints and call centre and until today nobody can give me an acceptable answer of why did Standard bank and Bluebean let the card go over it’s Limit of R 4 800.</p> <p>Now there is an additional charge on the card because it has went over limit. I as the client does not have</p> <p>the authority to authorise a payment on the card at the point of sale.</p> <p> </p> <p>I as the client feel that in my opinion that Standard bank and Bluebean was reckless with my credit card</p> <p>account to have let it go over limit and are now adding additional charges that I as the client has</p> <p>to pay for their recklessness of the account .</p> <p>Can you please supply me with written proof of this complaint that has been send to your complaints</p> <p>Department.</p> <p> </p> <p> </p> <p> Yours Sincerely</p> <p>Marius Aucamp</p> <p> </p>