complaint

My standard bank account had cheque transaction that I didn't know in October 2015. Reported it it and I was told they cannot do anything since its a cheque transaction. I let it go. In November same thing happens and I report it again standard bank says it's the petrol station since the description shows that. Went to check with the petrol station owner they don't know about it. Launched a ***** case and till today I'm still . waiting for their report which was launched on the 16 Nov 2015. I switched banks and today they call me saying I owe 2000 on bank charges not even a reply on the ***** case I launched. I'm really not happy with this. I have been using stand bank for years but since I changed to their cheque account I've had the worst experience ever. This account was never closed due to the pending ***** case.