complaint

kindly request that I be assisted: <br> I had an accident on the 02 April 2015 and my car was written off. My insurance( Budget insurance) paid for the Market value and I had a shortfall of R28 000. I reported that to my shortfall insurance( Trafficc). I contacted standard bank and I was given a number to call ***. but I couldn't get through to that number it has been engaged ever since it was given to me. After a while we sent an email to Amanda Moroko who copied me in a email that she sent to Ms Gcelu.. Then Ms Gcelu called and asked details about which insurance I was using and said she will Log the claim as soon as possible. <br> To my surprise when I did a follow up on Trafficc they had not yet logged the claim. On the 12th of June I sent Hillary( who is a consultant from Trafficc that is dealing with my claim) an email following up on the claim Ms Phyllis responded by saying that she was on sick leave and will be sending the log before the end of business that day. I made a follow up on Trafficc yesterday and they responded by saying they have not yet received the Log from standard bank. Now I'm am deeply offended by the manner in which standard bank is treating me.