Complaint

Kindly please look into my profile and assist . Typing to you as a very much frustrated client whom happened to owe standard bank cheque account number 4**********3 , that was eventually paid off after going through some intense investigation by standard bank Wonder park branch which also tried to communicate with standard bank’s legal and collection department.

On the 20th of December 2018 debt reduction set off took R4135.08 from my account which does not even notify me when the transaction is processed which made me feel like someone was *****ing from me , however after being made aware that it was indeed STD bank that transected the account and they have every right to do so. I was left with the impression that the cheque account is closed and paid up/off since no legal representative or STD employer communicated with me regarding the matter, furthermore I ask myself why nothing was debited in January and February, only now from the money that I saved to use for my international cisco exam which I booked for on the 15th March 2019 through pearson vue, that’s when I realized that R1500.00 including an electronic fee of R60.00 were debited from my account.

I am not sure where I stand with STD Bank even if you play back your phone recordings you would hear, that I was always co-operative and kept my word when your legal department used to communicate with me to make payment arrangements . Kindly please assist me to get the cash back or tell me what is it that I owe STD Bank so that I can atleast clear my name with you guys and start a new lease of life with other financial providers, Deeply hurt and frustrated.