Hellopeter
Share Your Experience
KN
Kigan N

1 reviews | Active since Nov 2023

16 Jan 2019, 10:42

COMPLAINT -

Complaints Wednesday, 09 January 2019, I have withdrawn 24.82 Euro from my Skrill/Neteller A/c to my cheque account. As of Wednesday morning, Standard Bank retained this money in their account, and did not credit my account. When queries, they cannot explain why this funds was not credited on Friday, 11 January 2019. Nobody knows why???? The exchange rate was in the region of 15.88 and today after numerous phone calls standard bank credited my account with the rate of 15.40? After 5 days, on 16 January 2019, after speaking to the H/O, executives, the credit account was credited.

The question I asked is why must I suffer the loss on the exchange rate, when it is standard banks fault. The bottom line is that the executives do not want to admit that they have *********** staff, with a lack of konowledge and understanding in their International Banking division. Shamefully and sadly nobody can make or take a decision in this department.

The staff DO NOT know the meaning of the word URGENCY, and it seems they blame the system for everything that goes wrong. As to my knowledge, from the executives to the staff, all are in there just to earn a salary at the end of the month. Standard Bank is an extremely irresponsible banking institution which also adopts ' A DON'T CARE A DAMN ATTITUDE'

0
Replies (3)
Standard Bank
Standard Bank's reply16 Jan 2019, 11:04
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
 ***
 *** (fax)
 *** 

Best regards,

KN
Kigan N's update16 Jan 2019, 12:27
Reviewer Update
My first suggestion - You should get rid of your *********** team leaders and staff, and all the dead wood and dead weight at Standard Bank.
KN
Kigan N's update16 Jan 2019, 13:48
Reviewer Update
Friday 11 January 2019 - Standard Bank -- Euro Closed at rate of 15.7274 I was paid 15.40 Despite explaining to these bunch off FOOLS, nothing can get through to their brain. International Banking Directors and Management must remove the FAT from their eyes and start BURNING the dead wood .