Complaint

I received a message stating that standard bank with process debit orders on the 15. As I will have not gotten paid I called in to the call center and told the consultant that I won't be paid so no debit orders should go of my account she told me that the system will detect when I get my salary and then only will it debit. On the 15th this is when the issues start, I got a message to say that 1 of my credit card debit orders has gone however no money was paid into my account. I did have an available balance so it took of that. I called in to ask for it to be reversed and was told that it will take 2 business days, I'm pretty upset as that was money meant for something else. On Sunday (16th) we decided to go out with family, and I needed cash to split the bill with the others, I then transfered 1000 from my saving to my cheque and the funds was not reflecting, thought it was a technical problem so transferred 1005 from my credit card to my cheque acc, again no funds available. I then proceeded to withdraw cash directly from my savings to pay my part of the bill. Here's were it gets really interesting, this morning( 17th) I woke up to a message to say that 2 other debit orders are gone off my account, so I called the call center and was told that they can't do anythhing to help me, I was then referred to a team leader that said she would reverse 1 of the debits, so that was done however funds was transferred from my revolving account and not reversed, so my revolving account is always paid up and now it's showing as I owe the bank. Apparently the credit card debit order cannot be reversed immediately. Now I have a family to see to and what to I tell them I cannot go out as I don't have money. Standard bank initiated date change Dr orders on my accoubt without my permission. 1st I was humiliated in front of my friends and now there's nothing else they can do. This is really pathetic service as now I'm out of pocket of 1000. What if I was stranded somewhere and that was the only money I had to get back home, would I have to sleep on the street tonight. The cherry on the cake was I even called in to tell them I'm not paid on the 20th and yet this happened. Standard bank your service is pathetic especially at this part of the year. PS. Even tho it's the festive season I was going to pay my accountts with you guys, but to deprive my family of a good holiday says a lot about customer service