Complaint

Such a pity there are no minus stars for the UCount program that Standard Bank has. UCount, actually, UDon't! This is a pathetic excuse of a rewards program. I purchased a mixer the end of January / beginning of February. I got a call a few days later to say sorry but that item is no longer available :(. I then found another one (not as good) around mid February. I received the delivery but did not like the mixer/functionality. Of course I needed to test it to know that it did or did work. That's not to say that I used it. I called back the next day to request a collection and to date (end March) I am still waiting. I received a call back to say that this needs to considered, which took a few weeks. Then I was told I can do an exchange but cannot return the mixer. I found another mixer, requested an exchange and I am still awaiting feedback. It is now nearly a month and a half and still nothing. I suppose because the program is "cheap", this is what you have to SETTLE for? They can keep the program thank you very much. This blatant lack of service is really not worth it!