Complaint

I received an sms notification of a debit going through my savings account - I contacted the call Centre immediately and asked for the debit to be returned as I have given no authorization for debits to go through my banking account . I have just receded an sms from Std bank declining to reverse the R55 charge - I don’t understand why I am being penalized for this - I didn’t request this debit in the first place . How many R55 is standard bank profiting from ? The call Centre wasn’t helpful when I co reacted them a short while ago - they told me I need to co tact the. Client to get these charges reveresed . How does his makes sense - when I didn’t even given them authorization to debit my account in he first place . According The the bank - the reference is “heavens deal “ I contact the company and it’s a “matrix tracking company “ who can’t help me because the accounts department is closed ... how convenient ... disappointed big time ... standabank .... ??????