Complaint

I have a car insurance with standard bank. On 03 November 2017 I locked my car keys inside the car, I called the insurance and I spoke to Simphiwe. He advised me to pay for my self and send them the invoice for refund. I paid and faxed the invoice on the same day at fish hoek branch. I did a follow up and he told me that they haven't received the invoice and I did. They never received the invoice until I asked for the email and then he confirmed that the invoice has been received and I will receive the money within 7 days which has come and passed. Today I called the insurance again and I couldn't get hold of Simphiwe, I was asked to leave my contact details he will get back to me of which I assume he did because I missed a call from ********** 200. I called the number back and asked for Simphiwe and the lady who answered (I did not take her name) said I must fax or email again but there is nothing on the system, my claim has not been processed. As I am writing to you, I am still waiting for Simphiwe's call.