1 reviews | Active since Aug 2024
Complaint
Good afternoon everyone
Hope we are all doing well
May you please urgently assist me l. I'm currently overseas and before I left I asked that my otp be swapped from my phone number to my email because I would not be able to receive calls or messages with my new number abroad
So now everytime I log in to my app or try to make an online purchase I'm asked for an otp which I cannot reach
Then now cards and payments that used to work suddenly don't work anymore and I'm being told to contact my bank which again I cannot do because I am abroad.
Please help me solve this we can try to have a team's call or a Google meets call or anything so that we can resolve this.
Please let me know
Looking forward to hearing from you
Thank you
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number as well. which country are you in and when can we contact you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further. Please provide us with your international contact number as well. which country are you in and when can we contact you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***