COMPLAINT

Never ever received such bad service in my whole life. Struggling to get service on a arrears account. Been asking for a settlement letter since January. Earlier this week paid off as per the amount on the last letter. Been requesting a response since Tuesday is to whether there is still an outstanding amount. No joy! Everybody ignores me. Phoned Standard Bank directly now also no joy, they are not allowed to give me the outstanding amount. How do you know what to pay if they don't want to provide the outstanding amount