Complaint

Good day, I was double debited this month so I called Standard Bank to query. I spoke to Nonhlanhla call was cut after using a good amount of airtime with no call back. Called again spoke to Refilwe who explained that Standard Bank gave me a payment holiday (without my consent) . I asked the consultant when did they ask me and she said they sent me an sms and because I didn't use my airtime to call back and say no to this they proceeded. I explained that I'm not happy and they should rectify this, I was promised a call back from a team leader the next day and that has not happened this was 2 weeks ago. Today I received another sms about some loan I could qualify for please I do not want them making decisions for me because I do not have money to waste on buying airtime everytime Standard Bank thinks of making more decisions on my behalf. I think you should change the process and ask clients to call in if they want the change on their account.