Complainresolution centre is useless ***********

I logged a complain about an issue with their so called complains and resolution center about among things is that the budget transaction always reflect the same amount and period remaining always is twelve months and does not change since 2012 . Nonthetho who was assisting me promised me a lot of things to rectify the situation and I was happy that I would be helped but as the time went by her promises were not met and when I enquire about those promises she changes and I am treated like I do not know what I want , I am a lair . Then I wrote to Sfiso Cebekhulu, who responded after the 3rd mail, requesting time to get to the bottom of the matter and month goes by without hearing anything from him , I sent a 2nd email he does not respond and I send the 3rd one , he says he is confused what I want . He never asked me what exactly the issues are and pretends that I do not know what I want . Then the collections department keeps on wanting me to pay the installments they do not care what issues I have. This is the bank that says it identify it self through its customers , putting client centricity upfront , so they advertise but they do not give a dam about my complains .