Complaininy

Last week thursday i have logged a complain to hello peter about bad service i have received to standard bank. Standard bank promised me to investigate and resolve my query urgently. What happened standard bank didn't give me any feedback yet regarding my complain instead they added charges in my account they added R131 more and i have -R701.88 just imagine how can you get so much charges like you are paying an account its not far really not far this is a very bad service. I did arrange my debit orders on time and i was aware that there will be no funds on my account as i have switched from weekly to monthly. Why are they adding charges like this no can can afford this not at all. I requested my HR to deposit my salary to Nedbank when i get paid end of the month unfortunately they could do it as payroll for this months has been done. I will call standard bank to serve a notice to cancel my account with them to move to Nedbank because instead of them to solve your problem they add more problem this is not a bank. Standard bank requested me to respond with id number for investigation but no response.