pN
phungula N

1 reviews | Active since Sept 2017

17 Dec 2021, 13:46

Complaining

Good day

On the 14th of December I sold my car at we buy cars for R135000 and the money was deposited on the same day to my account, yesterday on the 16th I bought another car that cost me R128000, I deposited the money to standard bank account and the funds are not reflecting to the seller. I called standard in the morning and I was told that the money is hold by system is delaying. This is very bad that when I buy something with my money it has to delay. I wanted a car because I'm traveling tomorrow on the 18th to eastern cape. Now I won't travel because standard bank is holding the money, this is a very bad customer service and inconveniencing a customer its wrong, now I won't travel in time because of stupid system. I'm not happy with the level of service I received and you expect me to tell people to join standard bank. I'm very upset and I don't think I will continue to use standard bank anymore because when I do big transactions it takes forever. The only thing I get from is sorry . I'm so disappointed *** Number: ***

0
Replies (2)
Standard Bank
Standard Bank's reply17 Dec 2021, 14:09
Official
Dear Phungula N

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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pN
phungula N's update17 Dec 2021, 14:27
Reviewer Update
Good day

Thank you for responding so quick. Hope my request will be honoured today before 4 because I need to fetch a car today as I'm leaving tomorrow