lE
lynette E

1 reviews | Active since May 2016

17 Jun 2016, 10:29

COMPLAINING AGAIN

<p>My mother pays R300 into my savings account at standard bank on Monday the 13th it was a cash deposit done inside the bank at Melkbosstrand, the funds is still not showing AND ITS Friday, this after phone calls have been made and my mother has been back to the branch. Has the money gone into thin air or what is actually the problem? This is so shocking, problems with our homeloan, problems with savings accounts and our credit card. Its really very concerning and the worst is you have to go throuth this call centre who cant really help except log a query and now i have to wait again. There is a reason why people make cash deposits: its URGENT!!!!</p>

0
Replies (4)
Standard Bank
Standard Bank's reply17 Jun 2016, 12:05
Official

Good day Lynette Ewart

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply17 Jun 2016, 13:46
Official

Good day Lynette Ewart

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Best regards,

Standard Bank
Standard Bank's reply27 Jun 2016, 07:15
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********

Best regards,

Standard Bank
Standard Bank's reply27 Jun 2016, 07:16
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

**********

Best regards,