Complaining

I'm very sad with the service i received from standard bank. I have standard bank accidental death funeral cover which they debit on the 15 of every month, at work i was getting paid weekly then as from september i switched to monthly then on the 10/09/2018 i send an email to ********** asked them to move my debit order to the 30 of each month. After i send an email i got the below message. Good day Thank you, we acknowledge receipt of your email and will respond within 48 hours. Our office hours are from Monday to Friday between 8am and 5pm. Please ensure that your ID number or policy number is provided on your request to ensure a prompt reply. Should you require immediate attention, please call our helpline on ***and one of our consultants will assist you immediately. Kind regards Customer Services Accident and Health Insurance Standard Bank Insurance Brokers Standard bank did respond to me as they promised. On the 15 they tried to debit and the was no funds on the account apparently standard bank charged me R146 for return debit order and R131 foe honoring fee. After that i escalated my self without any help to that email complaining and that's when i got respond to change debit order date. I logged a complain regarding debit the fees i have been charged so 1 of their consultant called i told her everything so she told me that i was suppose to serve 30 days notice before any changes, when you read the contract its not there its a lie so i started to realized that this was done on purpose.

I believe standard bank should have responded to me with 48 hours as they promised and advice me that i have to make 30 days notice before i can change anything then i was going to make plan to pay rather than been charge such high amounts. This is a very bad service ever i have received and i believe this is a **** not a bank. Im very upset i choose them because i thought they are the best bank ever and i was wrong.