Complained about the staff's attitude and service of Highveld mall branch

I was at the branch on thursday at about pst 03h00pm to close n acc. I cued on the enquiry, very slow service. Finaly got my turn at 4, thy told me i mst go cue at the consultants n i went. There was 1 guy in frnt of me n he left n i was nxt. 04h30 was my turn, there were 3ppl behind me n 2 left cos of the slow service. I went in, she asked wht i came to do, i told her i wanted to close n account. She said "okay but tht guy was here before u, I was supose to help him frst". I told her I was there pst 3 n now is 4:30, she said the guy was there pst 12 n he forgot something at home so he went to fetch it. I asked if it was the law she said its humanity, okay i told her to help me frst the guy wil cum aftr me as he was the only one left. She said ja I wil help you because i cn c what kind of a person u r. The guy came n said to her, Ntombi I will come bck tomorow as time is not on my side, she told him wht tym do thy open, I was lyk mayb thy knew each other. I was helped n there was a R164 tht i was supose to withdraw, I told her i was there fr too long n i was tired, bearing in mind tht im 7mnths pregnant. I told her i was gona come bck the following day, she said i mst tke the money as the voucher is already out. I asked if i need to cue on tht slow line again! She said ja its very slow bt unfortunately theres nothing i can do as the staff is not allowed to withdraw money on bahalf of clients. I brought up the issue of humanity now. As pregnant as i was, she wanted me to cue again on the slow line to withdraw the money bt she was willing to let a guy tht went home to fetch something frm 12h00 til 16h30? Thn we were arguing n she made a call n tel thm tht i was pregnant n i nolonger want to cue. She went to the bck n another lady came n gve me the money. I could c she was also sour bt didnt mater to me anyway. A guy caled me the following day to offer apology abt the way i was treated. He said he was not at the branch n tht he wil go to the brach the following day, i ddnt get his name because i was at the shops n thr was noise. Whn i checked the number he called frm, Tru Caller shows Highveld mall branch. So i thought thy were jst fooling me.