Complain [Two withdrawals bank refuse to pay

I phoned your call centre dialling the number *** on the 2015-04-24, time: 10:11,and spoke to Nomathemba Shange, employee number: C727659, whom we spoke on the phone for 23 minutes without resolution, I felt I was being victimised instead of being helped, I was belittled and made to listen to what she was saying despite me pointing out inconsistency among STD consultants. Because I was phoning using my cell phone I asked her to phone me back, she agreed till to date she hasn't phoned me. On the 2015-04-28 I called again for feedback, spoke to Lucia, employee number: A140343, time 11:34 who wasn't interested in finding out what the query was, but assured me that she will be informing Nomathemba Shange to phone me back, till today I'm still waiting for the call back. I called again today (dated 2015-05-07, time: 10:22 and spoke to Sanele Dyani, who was vey helpful in trying to assist, due to the fact that I was now again on the phone with her for another 20 minutes I asked her to phone me back now that all my airtimes are being depleted by STD bank. She advised that she cannot phone me back, but will send an urgent query to Athethile her Team Leader for assistance.