Complain home loans

Standard bank customer service is the worse. These are ppl that are managing our finances and we can not get hold of their agents to assist us in managing our finances. With all the efforts one has put in sending e-mail to my private banker she is not getting back to me what’s the point of paying so much to be a prestige client and stil not get the service I requested. The call centre is worse because one would hold for over an hour until u decide to hang up. The client service e-mail address has no response. They really need to look at the home loan department way of working. Despite the fact that they are running on minimal staff but the service need to go on because this is essentially it’s about my finances