Complain, complain, service hasn't improved unfortunately.

Last month I placed a bad review on HelloPeter for bad service from Standard Bank. Amazingly within a day or two of posting the bad review I received a follow up from the person who I complained about, as well as an apology from their customer service department. My query was then quickly sorted out. However soon after that I had another query about the same bank account. So I emailed the same contact person dealing with this account and two weeks has passed and I've heard nothing back. It seems the only way I can get good service from Standard Bank is to complain again on HelloPeter. I hope I hear from Standard bank soon, because its an urgent matter.