Complain

Please note that Standard bank did not debit my account for credit card. i then received and email stating that your records show that my Standard Bank Titanium Credit Card account is in arrears with an amount of R 1525.88 and overlimit by R 1649.13

Please see my details below:- the first 6 digits of your ID number / full passport number - 820815 full name(s) and surname - Zodwa Zondi Current /previous email address (if changed) *** Please confirm your postal or residential address 27a Akker Street, Xavier Reef Estate, Ormonde Cell phone number - ***

I then called collection department as stated on the email on Tuesday (24.10.2022) trying to understand what the problem is.

I spoke to Nonhlanhla Mahlangu who told me that I have an attitude and as a result she cannot continue to assist me. I dared her to hang up, which she did not.

She was supposed to come back to me yesterday which she didn't.

Please listen to our recording and will really appreciate your response before I take this issue further.